Frequently Asked Questions
Orders
How do I place an order?
To place an order, simply add items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@savessi.com. Once an order has been processed, we may not be able to make changes or cancel it.
How can I check the status of my order?
You can check the status of your order by logging into your account and visiting the "Order History" section, or by using the tracking link provided in your shipping confirmation email.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, you can include a personalized message with your order at checkout.
Are there any promotional discounts available?
We occasionally offer promotional discounts and sales. Subscribe to our newsletter and follow us on social media to stay updated on the latest offers.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team at [customer service email] within 7 days of receiving your order. We will assist you with a return or exchange.
Delivery
How long does order processing take?
Our average order processing time is 1-3 business days. During this period, we prepare your order for shipment and ensure everything is in perfect condition.
What are the estimated delivery times?
- United States: Orders typically arrive within 5-8 business days after processing.
- International: Orders generally arrive within 8-12 business days after processing.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package’s journey in real-time.
What happens if my order is delayed?
While we strive to meet our delivery estimates, occasional delays may occur due to factors beyond our control, such as customs processing, weather conditions, or holiday periods. We appreciate your understanding and patience in these instances.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping. All orders are shipped using standard shipping methods to ensure free shipping worldwide.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at Support@savessi.com. Once an order has been processed, we may not be able to make changes.
What should I do if my package is lost or stolen?
If your package is lost or stolen, please contact our customer service team at support@savessi.com with your order details. We will investigate and assist you with a resolution.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unused and unworn items with original tags and packaging. Please visit our Returns & Exchanges page for more details and to initiate a return.
How do I exchange an item?
To exchange an item, please contact our customer service team at support@savessi.com with your order number and details of the item you wish to exchange. We will guide you through the process.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Are there any items that cannot be returned?
For hygiene and safety reasons, certain items such as undergarments, swimwear, and final sale items are not eligible for returns. Please check our Returns & Exchanges page for a complete list.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect. Please use a trackable shipping method to ensure your return is received.
Can I return an item purchased on sale?
Sale items are eligible for return unless they are marked as final sale. Please refer to our Returns & Exchanges page for more details.
How will I be refunded?
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account after we process the return.
Payments
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your data is processed securely and we do not store your payment details.
Can I use multiple payment methods for one order?
At this time, we only accept one payment method per order. Please ensure you have sufficient funds available on the chosen payment method.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. You will receive a confirmation email once your payment has been processed successfully.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website and send them to your loved ones via email.
Are there any additional fees for using certain payment methods?
No, we do not charge any additional fees for using different payment methods. The final amount at checkout is all you will pay.
Can I change my payment method after placing an order?
If you need to change your payment method, please contact us immediately at support@savessi. Once an order has been processed, we may not be able to make changes.
International Orders
Do you ship internationally?
Yes, we offer free shipping on all international orders. Estimated delivery times for international orders are 8-12 business days after processing.
Are there any customs or import fees?
Depending on your country, additional customs or import fees may apply. These fees are the responsibility of the customer and are not included in our shipping costs.
What currencies do you accept?
We accept all currencies based on the country you place your orders. However, the final amount will be charged in Euros. You can view prices in your local currency using the currency converter on our website for your convenience.
Can I track my international order?
Yes, all international orders come with tracking information, which will be provided via email once your order has shipped.
What should I do if my international order is delayed?
International orders may experience delays due to customs processing and other factors. If your order is significantly delayed, please contact our customer service team at support@savessi.com for assistance.
How do I return an international order?
To return an international order, please contact our customer service team at support@savessi.com for instructions. Return shipping costs are the responsibility of the customer.
Can I exchange an item on an international order?
Yes, you can exchange items on international orders. Please contact our customer service team at support@savessi.com for assistance with the exchange process.
Account and Support
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and receive updates on new arrivals and promotions.
How do I create an account?
To create an account, click on the "Sign Up" link at the top of our website, and fill in the required information. You will receive a confirmation email once your account is set up.
What if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.
How can I update my account information?
You can update your account information by logging into your account and visiting the "Account Settings" section. Here you can update your personal details, shipping addresses, and payment information.
How can I contact customer support?
You can reach our customer service team via email at support@savessi.com or by phone at +34 622 920 124. We are here to help with any questions or concerns you may have.
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (your local time zone). We strive to respond to all inquiries within 24 hours.
How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and special offers. Follow us on social media for the latest trends and news.
Do you offer live chat support?
Currently, we do not offer live chat support. However, you can contact us via email or phone for assistance, and we will respond promptly.